FAQ

We offer flexible installment options Shop Pay Installments, and PayPal Installments.

Curly and wavy textures may appear shorter upon arrival due to their pattern. To measure accurately, gently pull the hair straight and measure from the weft to the tip using a measuring tape.

Example: A 22” Raw Cambodian Curly Wavy bundle may appear as 20” until it’s stretched, revealing the true length of 22”.

No. Once your order is submitted, processing begins immediately. We do not allow changes to products, shipping methods, addresses, or cancellations after submission.

See our Order Processing & Shipping Policy for full details.

Route Insurance is required on all orders. It protects your package against loss, theft, or damage during transit. Route is available at checkout for a small fee. Both domestic and international customers can opt in.

If protected, you can file a claim directly through Route’s easy 3-step self-service process to receive a refund or replacement.

File claims at https://claims.route.com

Orders typically ship within 1–3 business days from your order date (excluding weekends and holidays).

1. Allow up to 7 business days for processing
   
2. May take up to 10 business days
   
3. Processing can take up to 25 business days
   
4. May require up to 120 business days

For Deep Curl, Loose Curl & Soft Kinks:

• 2+ bundles
  
• 3+ bundles
  
• 4+ bundles
  

Note: 20" and 26" lengths are unavailable in this collection.

For Raw Cambodian & LAO:

• 2+ bundles
  
• 3+ bundles
  
• 4+ bundles
  
• 5–6 bundles

Origin:

Raw LAO: Collected from Laos

Natural Wave & Wavy Elegance: From Cambodia

Texture:

Raw LAO: Silky smooth, fine strands

Natural Wave: Coarse yet soft

Wavy Elegance: Coarsest of the three

Wave Pattern:

LAO: Varies from straight/wavy to medium waves

Natural Wave: Subtle wave pattern

Wavy Elegance: Medium wave pattern

Color Tone:

LAO: Varies widely from jet black to reddish brown

Others: Dark to medium brown shades

IMPORTANT: If you have a color preference, please add it to the notes section at checkout. While not guaranteed, we’ll do our best to accommodate.

Yes, we offer a range of luxury raw hair textures. Explore our product collections online or in-store.

We do not guarantee exact color matches. All hair comes in natural shades and may vary slightly. Add your color request at checkout and we’ll try to match it if available.

We currently do not offer special discounts for students, military, or professionals.

Unfortunately, once your order is submitted, it cannot be canceled.

No, we are not responsible for missed appointments or cancellation fees due to shipping delays. We advise waiting until your order is received before booking your hair appointment.

No, we do not cover installation costs, including takedowns or reinstallations.

Due to high demand, our products are not available for wholesale or vendor resale. We only sell directly via our website and official pop-up or retail locations.

No, once your order is placed, discounts cannot be added retroactively. Promo codes must be applied at checkout and cannot be used on past or future orders once a transaction is complete.

YES, we offer in-store pickup for online orders.

We do not sell samples. However, we invite customers to visit our retail stores for a hands-on luxury experience before purchasing.