Return & Exchange Policy

Due to the hygienic nature and high demand of our products, all sales are final, and refunds are not permitted under any circumstance.

Order processing begins immediately after submission. Therefore, no modifications can be made once an order is placed. This includes changes to products, cancellations, shipping methods, or addresses.

Returns

Customers needs to submit all return requests within 7 days of receiving their order to qualify for store credit. Requests made after this period will be denied.

Items must be returned in original, unused condition (resellable) — no combing, washing, brushing, cutting, wearing, dyeing, or altering of any kind. Original ties must remain intact.

Ship your return along with your full name, phone number, reason for return, and the original receipt to:

HAUSE OF HAIR & BEAUTY
Which address should I Add

We strongly recommend using a trackable carrier with signature confirmation. We are not responsible for returns lost during transit.

Sale and clearance items are final sale. No returns will be accepted for these categories.

Customers are responsible for all return shipping costs. Once received and approved, a store credit will be issued.

If the original order was placed with a now-expired promotion, the store credit will reflect current pricing and not honor the previous promo.

Store credits or gift cards cannot be exchanged for cash.

A flat $35 restocking fee applies to all returns and return-to-sender shipments. Shipping fees and Route Insurance fees are non-refundable.

Products that have been altered in any way (cut wefts, customized lace, dyed, etc.) will not be accepted.

NOTE: DUE TO THEIR FRAGILE CONSTRUCTION, LACE PRODUCTS INCLUDING FULL LACE WIGS, LACE CLOSURES, AND LACE FRONTALS ARE NOT ELIGIBLE FOR RETURN, EXCHANGE, OR REPLACEMENT UNDER ANY CONDITION.

Protect Your Investment

We stand by the quality of our products. Since raw/natural hair reacts to proper washing and care, many concerns can be resolved by following our recommended care routine.

If you believe you received a product that is defective or unusual, email our customer support team within 7 calendar days of delivery.

Please note: using unauthorized products, chemically treating the hair, cutting, lifting, or altering it in any way voids any eligibility for compensation.

If we verify that the product is genuinely defective, we will offer a fair resolution. If not, the product will be returned to you at our expense without replacement.

NOTE: Lace items (full lace wigs, lace closures, lace frontals) are not eligible for return or exchange under any circumstance.

Return to Sender Shipments

All orders are shipped with signature confirmation. If no one is available to sign after 1–3 delivery attempts, the package may be returned to us at an added cost.

Return-to-sender shipments will incur a $35 restocking fee. Once the package is received, a store credit will be issued.

Missed Appointments or Install Costs

We are not responsible for any missed salon appointments or cancellation fees related to delayed or incorrect orders.

Please ensure you receive and verify your order before booking any hair appointments.

We are also not liable for the installation or handling of our products by stylists or customers.

Product Damage During Installation

We do not cover costs related to:

  • Installations, take-downs, re-installations

  • Damage from bleaching, chemical treatments, or wear

  • Any other modifications or misuse after purchase

Limitation of Liability

We are not responsible for damages beyond the remedies outlined in this policy. This includes issues like product unavailability after purchase or damages from third-party services.

Our liability is limited to the total amount paid for the product or service in question.